Fixed Wire Landlines

Critical Information Summary

Information about the service

The Service:

Our PSTN: Business Base service provides a post-paid landline service. It gives you access to our network, access to additional services, and lets you make and receive calls from your landline to any other telephone number around the world.

Bundling:

To receive this plan, you must have your long distance calls with us for the duration that we provide you this service. Please contact us for further information.

Minimum term:

The service is available with a minimum term of 1 months.

Important conditions:

All bills are delivered by email and Direct Debit is available from either a bank account or credit card is required. Please contact us for further information.

Information about pricing

Minimum monthly charge:

 1 month
- All prices quoted are inclusive of GST
Minimum monthly charge Residential$31.95
Minimum monthly charge Business$39.95

Early termination charges:

No early termination fee (ETF) applies.

Unit Pricing Information:

- You will be billed in per second increments.
Calls to local numbers15 cents untimed
Calls to national numbers15 cents per min (min 15c charged per call)
Calls to mobiles30 cents per min (min 30 c charged per call)
Calls to 13/1300 numbers39 cents untimed
Calls to international numbersPlease visit www.fairtel.com.au
Other information

Usage information:

You can monitor your usage at www.fairtel.com.au

Enquiries, feedback and complaints:

We’re here to help. Please contact us by calling 0897799966 or by sending an email to info@fairtel.com.au if you have any questions, would like to give feedback or complain.

Telecommunications Industry Ombudsman (TIO):

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
Phone: 1800 062 058
Fax: 1800 630 614
Online: http://www.tio.com.au/making-a-complaint
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of October 2016.