International Roaming

Information about the service

Here’s a quick summary of all the important bits about your International Roaming availability and charges for the Mobile Broadband Plans and Mobile Plans.

International Roaming charges apply to your post-paid mobile phone service when you use it in other countries. It gives your mobile phone number access to international mobile networks and let you make and receive calls, send and receive SMS/MMS, and access mobile data (if available).

How to activate International Roaming

In default, International Roaming is not active. Before going overseas, please contact (08) 9779 9966 to activate the feature.

International Roaming can be deactivated at any time at no extra cost. To avoid extra charges while overseas, most devices offer the capability of blocking International Roaming usage.

How it works?

International Roaming charges apply to both originated and received calls, and originated SMS and MMS. Data upload and download are also charged, including data consumed to send and receive MMS.

Information about pricing

Mobile usage for incoming and outgoing calls in other countries is charged outside of your standard monthly access fee. Rates for different services vary from country to country, refer to the tables below.

International Roaming Band StructureCalls Made and Received per 60 secs.
Flag fall in all zones is $0.75
Countries in Zone 1$1.50
Countries in Zone 2$2.00
Countries in Zone 3$2.50
Countries in Zone 4$3.00
Countries in Zone 5$3.50
Countries in Zone 6$4.00
Countries in Zone 7$4.50
Countries in Zone 8$5.00
International Roaming SMSPer Message Sent
Sending SMS (per message)$0.75
International Roaming DataPer Megabyte
Data Roaming charges (per MB)$3.00
CountryZoneData available
Austria4YES
Belgium6NO
Bolivia5NO
Brazil5NO
Bulgaria5NO
Canada4YES
Cambodia4NO
China5TBA
Cook Islands4YES
Croatia7NO
Czech Republic7NO
Denmark2YES
East Timor3YES
Egypt (Arab Republic)7NO
Estonia5NO
Fiji3YES
Finland1YES
France3YES
Germany2YES
Greece2YES
Guernsey (UK)2YES
Hong Kong3YES
Hungary4YES
India (Limited to Delhi, Mumbai & Uttar Pradesh West) 5NO
Indonesia6NO
Ireland3YES
Isle of Man (UK)2TBA
Israel6NO
Italy2YES
Japan4YES
Kenya7NO
Kuwait8NO
Latvia6NO
Lithuania7NO
Luxembourg2TBA
Macedonia (Former Yugoslav Rep)4YES
Malaysia2YES
Malta8NO
Mexico7NO
Netherlands3TBA
New Caledonia2YES
New Zealand1YES
Nigeria3YES
Norway2YES
Palestine6NO
Papua New Guinea5NO
Philippines4YES
Poland6NO
Portugal2YES
Qatar7NO
Republic of Korea3YES
Romania6NO
Russia8NO
Samoa5NO
Singapore1YES
Slovak Republic4YES
South Africa1YES
Spain5NO
Sri Lanka7TBA
Sweden3YES
Switzerland4YES
Taiwan2YES
Thailand3YES
Tonga2NO
Turkey6NO
UAE5NO
UK2YES
USA4YES
Vanuatu2TBA
Vietnam2YES

Travel Pack Bolt-ons

International Roaming data bolt-ons are available on the Micro, Standard, Super and Max Plans

bolt-onMinutes and SMSDataPrice
5-day travel pack50 Minutes 50 SMS800MB$50.00
10-day travel pack100 Minutes 100 SMS2GB$100.00
20-day travel pack200 Minutes 200 SMS6GB$200.00

Note: Bolt-ons can only be used in countries where data is available

Other Information

If you have any questions, we encourage you to contact your agent:

FairTel
info@fairtel.com.au
08 9779 9966

Alternatively, you can contact MSS on 1300 525 275.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit: tio.com.au/about-us/contact-us

Visit http://www.fairtel.com.au/ to find more information about call and data usage.