The following are the customer policies for FairTel Pty Ltd (“The Company”) ABN 33 610 647 110
30 Brown St Busselton, WA, 6280 Call 08 9779 9966, Fax 1300 712 913.
- Customer Service Guarantee (681 KB)
- FairTel Acceptable Usage Policy (214 KB)
- FairTel Customer Complaints Policy (479 KB)
- FairTel Financial Hardship Policy (299 KB)
- FairTel Privacy Policy (384 KB)
- FairTel Standard Form of Agreement (509 KB)
- ACMA Fact Sheet (48 KB)
- Appointing an Advocate (384 KB)
- FairTel Warranty Policy (191 KB)
- International Roaming Agreement (115 KB)
- Protecting Our Customers (143 KB)
- TCP Disclosure Document (496 KB)
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.