Business Broadband

Business grade reliability on Australia’s biggest network.

Speeds as fast as your line can go.

Business broadband offers the fastest speed that your phone line and exchange is capable of – either 8Mbps (ADSL) or 20Mbps (ADSL2+).

SLA with a 99.3% uptime guarantee.

If the internet is mission critical to your business then you need to know it’s reliable. So we make a commitment to you by providing Service Level Agreements and Uptime Guarantee. And if we don’t achieve it, we compensate you.

Static IP address to host mail & web servers.

If your business needs to have a permanent address on the internet then you’ll need a static IP address. Then you can host your own mail with exchange, host a website and filter your own traffic from it.

Features & Benefits.

  • Reliability of a business grade service
  • Speed slowed to a fast 256kbps if over limit
  • Monitor your data usage online
PlanPlan 50GBPlan 100GBPlan 250GBPlan 500GBPlan Unlimited
Monthly included allowance50GB100GB 250GB500GBUnlimited
Minimum monthly charge (1 Months)$79.95$89.95$99.95$119.95$129.95
Minimum charge for entire term (12Months)$959.40$1079.40$1199.40$1439.40$1559.40
Bundled Minimum monthly charge (1 Months)$106.50$109.00$115.00$125.00$135.00
Bundled Minimum charge for entire term (12Months)$1278.00$1308.00$1380.00$1500.00$1620.00
TP-Link ModemsTD-W8951NDTD-W8960N
Wireless150Mbps Wireless N-Lite300Mbps Wireless N
Cable Ports44
WarrantyManufacturer's 12 MonthManufacturer's 12 Month 

Custom Router/Network builds available.
Fast transfer: $44.00. New connection: FREE. Extra Data: $5.50 per GB.
All Prices quoted above are inclusive of GST
Business-DSL-CIS pdf

Critical Information Summary

Information about the service

The Service:

Our Business DSL post-paid service offers fast speed internet access with a static IP address and a monthly included data allowance. You can choose to have your speed reduced (shaped) to 256kbps once you use up all of your included allowance or you can continue using the service at the same speed and pay excess data charges.


You must have a dedicated phone line for this service to work. The monthly charge does not include phone line rental but we can provide a service that includes phone line rental at an additional cost. Please contact us for further information.

Mandatory components:

You will need a modem/router for this service to work. The monthly charge does not include the cost for a modem/router but you may purchase one from us at an additional cost. Please contact us for further information.

Minimum term:

The service is available with a minimum term of 12 months.

Important conditions:

This service may not be available at your location. Please call us to find out if you can be connected to this service at your location. Connection speeds of up to 20Mbps/1Mbps are available at selected exchanges where ADSL2+ is available and up to 8Mbps/384kbps at all remaining ADSL enabled exchanges. Fast churn fee of $40.00 (ex GST) applies for services churned from any provider who participates in the DSL/SSS transfer scheme.

All bills are delivered by email and Direct Debit from either a bank account or credit card is required.

Actual speeds you receive may vary due to a number of factors such as distance from the exchange, the network connectivity to the exchange, your equipment, software, and Internet traffic.

Information about pricing

Minimum monthly charge:

Please refer to the table above for pricing information.


We will bill you in advance for the minimum monthly charge and features and in arrears for data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle.

Early termination charges:

If you cancel your service prior to the end of your contract term you will incur in an Early Termination Fee of $120 (inc GST).

Unit Pricing Information:

Please refer to table below for unit pricing information.

Unit Pricing Information:

PlanPlan 50GBPlan 100GBPlan 250GBPlan 500GBPlan Unlimited
Excess data charges (when service is not speed-shaped)$5.50 GB$5.50 GB$5.50 GB$5.50 GB$5.50 GB

– Excess charges in 1 Mb increments

Other information

Usage information:

You can monitor your usage at

Enquiries, feedback and complaints:

We’re here to help. Please contact us by calling 0897799966 or by sending an email to if you have any questions, would like to give feedback or complain.

Telecommunications Industry Ombudsman (TIO):

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
Phone: 1800 062 058
Fax: 1800 630 614
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of October 2016.

Things you should know:

1. All prices are quoted inclusive of GST. 2. Business Broadband Minimum commitment over 12 months is as follows; $959.40 (50GB plan), $1079.40 (100GB plan), $1199.40 (250GB plan), $1439.40 (500GB plan), $1559.40 (Unlimited plan). 3. FREE install for new services that have never previously been active with another provider. 4. Fast churn fee of $44 applies for services churned from any provider who participates in the DSL/SSS transfer scheme. 5. Early termination fee, if you choose to cancel your service or it is disconnected for any reason within the 12 month contract term you will be charged an early termination fee of $100. 6. Not available to all customers in all areas. “Fastest” Business Broadband will deliver speeds of up to 20Mbps at selected exchanges where ADSL2+ is available and up to 8Mbps/384kbps in all remaining ADSL enabled exchanges. 7. DSL Speeds are theoretical maximum speeds based on Telstra tests. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises, interference, traffic, hardware and software. About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps. 8. Usage means monthly download data transfer, 1 Gigabyte = 1024 Megabytes or part thereof. 9. Excess data charged at $5.50 per GB in 1 Megabyte increments. 10. Static IP address provided with the service as well as included free dial up hours. 11. Network Uptime guarantee of 99.6%. 12. Rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying telephony services from the exchange to the customer premises or any faults in the customers own network. Rebate must be claimed using our Standard Rebate Application Form within 3 months. Rebate will be applied as a credit against your bill. 13. Acceptable Usage Policy Applies..

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