Additional Features

DATA BOLT-ONS

Information about bolt-ons

Here’s a quick summary of the important bits about your data Bolt-ons. It covers details of the options you have, how it works, and how much it costs.

There are two types of bolt-ons: One-off and Recurring.

One-off bolt-ons

Domestic

One-off bolt-ons available on Prima Mobile are perfect to cover that extra data you were not expecting to use. It is charged at the moment of addition and gives you 5GB of data to use in Australia.

Bolt-onAmount of dataCost
5GB One-off bolt-on5GB$35

The 5GB One-off bolt-on will start to be consumed once your plan’s data allowance is exhausted, and it can help you avoiding the costlier excess usage charges. Once the bolt-on is exhausted, excess usage charges may apply.

It is valid until the end of your monthly bill (27th of every month) and will neither be renewed or recharged automatically once exhausted, or in the following month. You can add this bolt-on as many times as you like.

5GB One-off bolt-on is available on all Prima Mobile plans.

International Roaming

International Roaming data bolt-ons are available on the Micro, Standard, Super and Max Plans

Bolt-onMinutes and SMSDataPrice
5-day travel pack60 Minutes 60 SMS800MB$45.00
10-day travel pack150 Minutes 150 SMS2GB$80.00
20-day travel pack360 Minutes 360 SMS6GB$150.00

Note: Bolt-ons can only be used in countries where data is available

Roaming Bolt-ons will start to be consumed as soon as you arrive overseas and start data to use data through the mobile network.

It is valid for 30 days from the date of activation (Australian Eastern Standard Time) and will not be renewed or recharged automatically once exhausted or in the following month. You can add these bolt-on as many times as you like, and even combine them. For example, adding a 1GB Roaming One-off bolt-on with a 500MB Roaming One-off bolt-on will give you 1.5GB to use overseas.

Roaming bolt-ons are not available on Mobile Broadband plans.

Note: International Roaming bolt-ons are subject to availability in the country you are visiting. For more info please see International Roaming Sheet.

Recurring bolt-ons

Recurring bolt-ons are automated on Prima Mobile are perfect to cover that extra data you are expecting to use every month. Auto Bolt-ons of 2GB will apply for $10 per additional bolt on if you exceed your data limit, max up to 5 times every month to use in Australia.

Bolt-onAmount of dataCost
2GB Auto bolt-on2GB$10 per block
5GB Recurring bolt-on5GB$35

2GB Auto bolt-on

2GB Auto bolt-on’s will occur automatically to your plan only when your plan’s data allowance or any other active bolt-ons are exhausted. If you do not exhaust your plan’s data allowance, there will be no charge.

Up to 5 x 2GB bolt-on blocks will be automatically added to your account as they are consumed, one by one. You just pay for the 2GB bolt-ons blocks that are added. Once the 5th data block is exhausted, excess usage charges may apply.

It is valid until the end of your monthly bill (27th of every month) and will be automatically renewed. You can cancel this bolt-on at any time, but any unused data will be forfeited.

5GB Recurring bolt-on

5GB Recurring bolt-on gives you the great value of $7 per 1GB of data.

Once you sign up for the 5GB Recurring bolt-on it will be charged immediately, being valid until the end of your monthly bill (27th of every month), and will be automatically renewed and billed, independent of consumption.

The 5GB Recurring bolt-on will start being consumed once your plan’s data allowance is exhausted. It can help you avoiding the costlier excess usage charges. Once the bolt-on is exhausted, excess usage charges may apply.

You can cancel this bolt-on at any time. Any unused data will remain available until the expiring date.

5GB Recurring bolt-on is not available on Mobile Broadband plans.

Notifications

You will receive notifications via SMS (Mobile Voice plans) or email (Mobile Broadband plans) reflecting the consumption of your active bolt-ons.

If you have more than one Domestic bolt-on active in your plan, they will be consumed in the following order until excess usage is reached:

Sr. No.Domestic bolt-ons consumption order
1Plan’s data allowance
25GB Recurring bolt-on
32GB Auto bolt-on
4Excess usage

If you have more than one Roaming bolt-on active in your plan, they will be consumed in order of activation.

Note: There are no 50% and 85% usage notifications for 1GB Auto bolt-on blocks. Notifications will be sent when you transit to the 2GB Auto bolt-on block, as well as when blocks are 100% exhausted.

Balance Check (USSD)

To check the usage of you plan allowance, excess charges and bolt-ons usage while you are in Australia simply dial *159# and you will receive a balance summary.

If you are overseas, you can dial *159# or #100# to receive a balance summary.
Note: Please note that international mobile networks are managed by third parties, so it may not fully interoperate with Australia’s network at all times.

Voicemail

To access your voicemail box simply call 141 from your mobile device and follow the audio instructions to set up your greeting and other configurations. Voicemail feature is free of charge, but calling 141 may be deducted from your monthly included value.

You will receive an SMS every time a new voicemail is left in your voicemail box.

Message2Text

Message2Text is a feature free of charge that, once active, will convert received voicemails to text, which will be delivered to you via SMS.

This feature cannot be used in conjunction with standard voicemail. You will need to contact us if you want to activate Messag2Text.

International Roaming CIS

Other information

If you have any questions, we encourage you to contact your agent:
FairTel
http://www.fairtel.com.au/
08 9779 9966
Alternatively, you can contact MSS on 1300 525 275.
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit: tio.com.au/about-us/contact-us
Visit http://www.fairtel.com.au/ to find more information about call and data usage.