Here’s a quick summary of all the important bits about your International Roaming availability and charges for the Mobile Broadband Plans and Mobile Plans.
International Roaming charges apply to your post-paid mobile phone service when you use it in other countries. It gives your mobile phone number access to international mobile networks and let you make and receive calls, send and receive SMS/MMS, and access mobile data (if available).
In default, International Roaming is not active. Before going overseas, please contact (08) 9779 9966 to activate the feature.
International Roaming can be deactivated at any time at no extra cost. To avoid extra charges while overseas, most devices offer the capability of blocking International Roaming usage.
International Roaming charges apply to both originated and received calls, and originated SMS and MMS. Data upload and download are also charged, including data consumed to send and receive MMS.
Mobile usage for incoming and outgoing calls in other countries is charged outside of your standard monthly access fee. Rates for different services vary from country to country, refer to the tables below.
| International Roaming Band Structure | Calls Made and Received per 60 secs. |
|---|---|
| Flag fall in all zones is $0.75 | |
| Countries in Zone 1 | $1.50 |
| Countries in Zone 2 | $2.00 |
| Countries in Zone 3 | $2.50 |
| Countries in Zone 4 | $3.00 |
| Countries in Zone 5 | $3.50 |
| Countries in Zone 6 | $4.00 |
| Countries in Zone 7 | $4.50 |
| Countries in Zone 8 | $5.00 |
| International Roaming SMS | Per Message Sent |
|---|---|
| Sending SMS (per message) | $0.75 |
| International Roaming Data | Per Megabyte |
|---|---|
| Data Roaming charges (per MB) | $3.00 |
| Country | Zone | Data available |
|---|---|---|
| Austria | 4 | YES |
| Belgium | 6 | NO |
| Bolivia | 5 | NO |
| Brazil | 5 | NO |
| Bulgaria | 5 | NO |
| Canada | 4 | YES |
| Cambodia | 4 | NO |
| China | 5 | TBA |
| Cook Islands | 4 | YES |
| Croatia | 7 | NO |
| Czech Republic | 7 | NO |
| Denmark | 2 | YES |
| East Timor | 3 | YES |
| Egypt (Arab Republic) | 7 | NO |
| Estonia | 5 | NO |
| Fiji | 3 | YES |
| Finland | 1 | YES |
| France | 3 | YES |
| Germany | 2 | YES |
| Greece | 2 | YES |
| Guernsey (UK) | 2 | YES |
| Hong Kong | 3 | YES |
| Hungary | 4 | YES |
| India (Limited to Delhi, Mumbai & Uttar Pradesh West) | 5 | NO |
| Indonesia | 6 | NO |
| Ireland | 3 | YES |
| Isle of Man (UK) | 2 | TBA |
| Israel | 6 | NO |
| Italy | 2 | YES |
| Japan | 4 | YES |
| Kenya | 7 | NO |
| Kuwait | 8 | NO |
| Latvia | 6 | NO |
| Lithuania | 7 | NO |
| Luxembourg | 2 | TBA |
| Macedonia (Former Yugoslav Rep) | 4 | YES |
| Malaysia | 2 | YES |
| Malta | 8 | NO |
| Mexico | 7 | NO |
| Netherlands | 3 | TBA |
| New Caledonia | 2 | YES |
| New Zealand | 1 | YES |
| Nigeria | 3 | YES |
| Norway | 2 | YES |
| Palestine | 6 | NO |
| Papua New Guinea | 5 | NO |
| Philippines | 4 | YES |
| Poland | 6 | NO |
| Portugal | 2 | YES |
| Qatar | 7 | NO |
| Republic of Korea | 3 | YES |
| Romania | 6 | NO |
| Russia | 8 | NO |
| Samoa | 5 | NO |
| Singapore | 1 | YES |
| Slovak Republic | 4 | YES |
| South Africa | 1 | YES |
| Spain | 5 | NO |
| Sri Lanka | 7 | TBA |
| Sweden | 3 | YES |
| Switzerland | 4 | YES |
| Taiwan | 2 | YES |
| Thailand | 3 | YES |
| Tonga | 2 | NO |
| Turkey | 6 | NO |
| UAE | 5 | NO |
| UK | 2 | YES |
| USA | 4 | YES |
| Vanuatu | 2 | TBA |
| Vietnam | 2 | YES |
International Roaming data bolt-ons are available on the Micro, Standard, Super and Max Plans
| Bolt-on | Minutes and SMS | Data | Price |
|---|---|---|---|
| 5-day travel pack | 60 Minutes 60 SMS | 800MB | $45.00 |
| 10-day travel pack | 150 Minutes 150 SMS | 2GB | $80.00 |
| 20-day travel pack | 360 Minutes 360 SMS | 6GB | $150.00 |
Note: Bolt-ons can only be used in countries where data is available
If you have any questions, we encourage you to contact your agent:
FairTel
info@fairtel.com.au
08 9779 9966
Alternatively, you can contact MSS on 1300 525 275.
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit: tio.com.au/about-us/contact-us
Visit http://www.fairtel.com.au/ to find more information about call and data usage.