- CIS – My VoiceBox (197 KB)
- CIS – MyPBX 2016 (337 KB)
- CIS – NBN (492 KB)
- CIS – NBN Bundle with Voice 100GB(284 KB)
- CIS – NBN Bundle with Voice 250GB(281 KB)
- CIS – NBN Bundle with Voice 500GB(295 KB)
- CIS – NBN Bundle with Voice 1000GB(283 KB)
- CIS – Extra Small MBB Oct 2018 (452 KB)
- CIS – Small MBB(367 KB)
- CIS – Medium MBB(351 KB)
- CIS – Large MBB (370 KB)
- CIS – Extra Large MBB(550 KB)
- CIS – Giant MBB(549 KB)
- CIS – SIP Trunks (198 KB)
- CIS – Residential DSL CIS (518 KB)
- CIS – Business Broadband (711 KB)
- CIS – Business Inbound (429 KB)
- CIS – Domain Registration (427 KB)
- CIS – Hosting Biz (422 KB)
- CIS – Hosting Extreme (421 KB)
- CIS – Hosting Personal (465 KB)
- CIS – Hosting Small Biz (422 KB)
- CIS – Landline Business ISDN (798 KB)
- CIS – Landline Double Diamond Talk (425 KB)
- CIS – Landline Gold Talk (425 KB)
- CIS – Landline Silver Talk (425 KB)
- CIS – Landline Super Saver Talk (549 KB)
- CIS – MyPBX (425 KB)
- CIS – Optus Multiline (199 KB)
- CIS – Mobile Broadband 2020 NEW (119 KB)
- CIS – Mobile Nano Dec 2018(966 KB)
- CIS – Mobile Micro(534 KB)
- CIS – Mobile Mini(682 KB)
- CIS – Mobile Standard+(451 KB)
- CIS – Mobile Super+(455 KB)
- CIS – Mobile Max+(583 KB)
- CIS – Mobile New Extreme (454 KB)
- CIS – Home Surf Bundle(600 KB)
- CIS – Home Talk Bundle(736 KB)
- NBN speed tiers advice (496 KB)
- NBN critical information summary. (496 KB)
Critical Information Summaries
Mobile Plans
- Mobile T Plans 2020 NEW (444 KB)
- Mobile Plan
- MICRO Plan (912 KB)
- STANDARD Plan (913 KB)
- SUPER Plan (1024 KB)
- MAX Plan (1024 KB)
- NEW EXTREME Plan (1024 KB)
Support
- Telstra Messagebank User Guide (47 KB)
- Windows Installation Optus Wireless Broadband (651 KB)
- TP Link TD-W8951ND Datasheet (1077 KB)
- TP Link TD-W8951ND User Guide (2451 KB)
- TP Link TD-W8960N Datasheet (899 KB)
- TP Link TD-W8960N User Guide (3641 KB)
Billing
- FairTel Telstra International Roaming (672 KB)
- FairTel International Roaming Mobile (397 KB)
- Landline to International Destination Rates (194 KB)
- Mobile Data Usage Guide (367 KB)
- Optus International Roaming (196 KB)
- Sample Bill (2366 KB)
- Bolt ons (680 KB)
Policies
- Customer Service Guarantee (51 KB)
- FairTel Acceptable Usage Policy (214 KB)
- FairTel Customer Complaints Policy (297 KB)
- FairTel Financial Hardship Policy (299 KB)
- FairTel Privacy Policy (147 KB)
- FairTel Standard Form of Agreement (509 KB)
- ACMA Fact Sheet (48 KB)
- Appointing an Advocate (384 KB)
- FairTel Warranty Policy (191 KB)
- International Roaming Agreement (115 KB)
- Protecting Our Customers (143 KB)
- TCP Disclosure Document (496 KB)